Planner Scheduler

Our iwhub (centralised helpdesk) is an integral part of our thriving 'Responsive Maintenance' arm at Ian Williams. We seek new members to join its growing team as Planner/Schedulers based in Aston Birmingham. 

You will have a real impact working as a Planner/Scheduler by providing excellent customer service internally and externally whilst optimising the delivery of our repairs service through effective scheduling. You will enjoy the dynamics of working within a vibrant, fast paced and sometimes pressurised environment, working to SLAs and KPIs effectively managing the diaries of our inhouse trade operatives.

Effective planning is the heartbeat of our response maintenance divisions' performance and as such we require someone who relishes being such an important part of our organisation.

Benefits: 

• We provide you with the opportunity to earn more with monthly bonuses, based on performance
• Be part of our annual company profit share
• Let us help you prepare for your future with an employer pension contribution of up to 5% 
• 31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year 
• Ongoing training and development opportunities within the iwhub 
• Life Insurance 3 x Salary
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.

The Planner/Scheduler role 

• Access to our dynamic scheduling system and technology, you can effectively plan operatives' day to day work schedules, taking pride in delivering a first-class experience to our customers (residents) in a concise, timely and efficient manner. We'll give you ownership of this process from start to finish, considering priority, location, and time, whilst mitigating risks that could affect KPIs (Key Performance Indicators)  
• Acting as the first point of contact for our customers, you'll support our trade operatives, via phone and email, while they successfully complete their works on site, always striving for a first-time fix resolution. Due to the nature of response/ maintenance works, this is high volume and reactive, therefore you'll thrive in a fast paced environment, leaning on your team members when pressure moments arise
• You will input up to date and accurate notes for each job/task on the system, to support compliance and process 
• You will produce KPI (Key Performance Indicators) reports daily, that contribute to the overall Contract performance. 

What will you bring as a Planner/Scheduler? 

• If you have planning and scheduling experience fantastic, BUT we also welcome and encourage anyone with high level customer service-based experience, ideally via the telephone, and astute problem-solving skills to apply too. If you have the right willingness, drive, and commitment to learn how to book appointments, rearrange appointments and schedule engineer diaries, then we want to hear from you today! 
• Most importantly, you will have worked and enjoy working within a fast-paced and reactive environment. This is a responsive role that will suit individuals who enjoy a busy, dynamic, and ever-changing day
• Strong IT (Information Technology) and analytical skills with the aptitude to pick up new systems and be able to follow process and procedure is a real must
• You will value 'getting it right' and take genuine pride in achieving your performance targets, whilst providing our customers with the best facilities management service. 

Additional Benefits include: 

• Annual pay reviews 
• Enhanced maternity/ paternity pay 
• Trade discounts from our preferred suppliers for you and your friends and family 
• Specsavers vouchers 
• For information on all other additional benefits, please visit our website.

About Ian Williams Ltd. 

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. 

We reserve the right to shortlist prior to the closing date based on application volumes. 

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.  

Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. 

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.